![]() ![]() 1:1 Personalized experiences through an unified platform leveraging Commerce + DXP with focus in omnichannel, custmoer 360 and content strategy.30 new markets expansion leveraging Content + Commerce, from Asia to Latin America.50 sites country-specific in 10+ different languages.Personalization location-based and behavior-based customization - helping B2B sales department.99.9% uptime for 5 years - surpassing industry standard.Reuse with changes from 40M to 6k pages from 40 asset repositories to 1 from 15 to up to 3 days for the translation process with visibility of the entire process.Reusable fragments to remove +10k templates.From 3 days to less than 1 hour to create new landing pages.4hrs of saved time by users when using the solutions.Flexibility for internal system integration.2x increase in daily active users and in assets downloaded.different photoshoots for the same campaigns in different regions) Reuse with elimination of duplicated content (e.g.30% reduction for “lost time” in administrative tasks during the creation process.90% increase in click-through rate and 47% increase in email opens.45% increase in creative product franchise (Adobe Creative Cloud).12 offices working together in the same centralized repository.SLAs & KPIs met through the progress tracking during the whole creation process by project managers.300% increase in digital assets creation.Costs reduction for IT and better precision of data for targeted accounts.Storytelling + Content + Data to test and deliver the experience customer wants.26% growth for visits in digital channels.6 ambassadors for Adobe solution to share information and knowledge for internal coworkers.Experience League as a training hub for the internal teams to help in the career development and skills creation.8x growth in site visitors through positioning of recent and updated content.800% faster to create new sections in the site.Multivariate tests to get insights and optimize content.20% increase in click-thru rate testing "Buy" button in different variations.25% increase in form conversion rate for personalized experiences.From 2w to 1.5hr for approval processes.content is used in any channel (commerce & mobile app & push notifications for customers nearby stores to getting a vaccine).Quantified design decisions to target and optimize content.Guests interact in different screens and 60% make the purchase decision during the trip - so omnichannel is key.10% increase in loyalty program sign-up.70% increase in conversion rate by optimizing web interface. ![]() Decrease in YoY cost and Increase in NPS.Auto tags powered by Adobe’ Sensei AI to help with the organization and make content searchable.Personalization based on the employee’s role (from store associates and data scientists to mechanics and marketers).Integrated solution with Adobe Experience Manager + Analytics + Target + Commerce.Reuse of content based in customer audiences and behavior.100k less phone calls to the call-center with solutions avaiable at the portal.JD Powers ranked CIBC #1 for customer satisfaction among mobile banking apps in 2020.Teams are saving tens of hours per day on content related development and management.Mobile conversion rates have risen 1.5x and web page conversions have nearly doubled.Watched mobile web traffic grown to 65% of all traffic due to mobile-friendlier designs.ncreased the number of customers updating their own accounts by 23%.Reduced page load times by 80% leading to increased views and adoption.Delivered truly targeted banners that increased conversion from 9% to 34%.40% uplift through testing with Adobe Target.Localized experiences for customers anywhere.Personalized campaign messaging for customers.Time savings through seamless workflows. ![]()
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